Here we explain what we do with your information, including details of how we carefully store and protect it.

LullasLaundry  (“we“ or ”us” or “our”) is committed to protecting and respecting the privacy of its customers and contacts. This policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us when you visit the LullasLaundry website at https://lullaslaundry.com/ (“Site”) or use the LullasLaundry App (“App”) or when you use the LullasLaundry service (“Service”). Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. For further details about us, see the Contact section at the end of this Privacy Policy.

We require this information to understand your needs and provide you with a better service & may use the information to improve our products and services.

Information we may collect about or from you & how we use.

We may collect and process the following data about you:

    1. Information you give us. You may give us information about you by filling in forms on our Site, by using the App, by participating in our competitions or promotions or by corresponding with us by phone, e-mail or otherwise. The information you give us may include your name, address, e-mail address and phone number.
    2. Information we collect about you. Each time you visit the Site or use the App we may automatically collect the following information: technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform;
    3. Information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from the Site or the App (including date and time); products you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs) and methods used to browse away from the page and any phone number used to call our customer service number.
    4. Information we receive from other sources. We may receive information about you if you use any of the other websites we operate or the other services we provide. We also work closely with third parties (including, for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers, credit reference agencies) and we may receive information about you from them.

Cookies

Cookies are files with a small amount of data that are commonly used as anonymous unique identifiers. These are sent to your browser from the websites that you visit and are stored on your device’s internal memory.

This Service does not use these “cookies” explicitly. However, the app may use third party code and libraries that use “cookies” to collect information and improve their services. You have the option to either accept or refuse these cookies and know when a cookie is being sent to your device. If you choose to refuse our cookies, you may not be able to use some portions of this Service.

Payment

We use Razorpay for processing payments. We/Razorpay do not store your card data on their servers. The data is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS) when processing payment. Your purchase transaction data is only used as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is not saved.

Our payment gateway adheres to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.

PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

For more insight, you may also want to read the terms and conditions of Razorpay on https://razorpay.com

Security

  • All information you provide to us is stored on our secure servers or those of our trusted providers. Where we have given you (or where you have chosen) a password which enables you to access certain parts of the Site or the App, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

  • Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to the Site or the App; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorized access.
  • Your rights

    As a data subject, you have certain legal rights subject to certain exceptions under the applicable Data Protection legislation including:

      1. the right to access the personal data held about you;
      2. the right to ask us not to process your personal data for marketing purposes;
      3. the right to withdraw at any time any consent you have given to receive marketing material from us, or in any other case where we process your personal data on the basis of a consent that you have given (and not on some other legal basis);
      4. the right to ask us to rectify inaccurate personal data about you;
      5. the right to ask for the restriction of personal data concerning yourself that is inaccurate unlawfully processed or no longer required;
      6. the right to ask for the transfer of your personal data in a structured, commonly used and machine-readable format where the processing is based on your consent;
      7. the right to ask for the erasure of personal data concerning yourself where processing is no longer necessary or the legitimate interests we have in processing your personal data are overridden by your interests, rights, and freedoms as the data subject; and
      8. the right to withdraw your consent at any time to your name or image being used in connection with any of our competitions or promotions for publicity purposes.

    You can exercise any of your rights at any time by contacting us at contact@lullaslaundry.com.

    Age of consent

    By using this site and app, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

    Links to other websites

    By using this site and app, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in y

    The Site or the App may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

    our state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

    Changes to our privacy policy

    Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, may be notified to you by e-mail. Please check back frequently to see any updates or changes to our privacy policy.

    Contact

    Questions, comments, and requests regarding this privacy policy are welcomed and should be addressed to contact@lullaslaundry.com